Benefits of our Service
There are many benefits to A Flat In Town. These include the following:
A Flat In Town understands that different landlords like different levels of service, and we pride ourselves on being flexible to meet those needs. Many of our landlords live abroad and we are needed to work on every aspect of the let and others live in Edinburgh and like to be involved with the day to day running of the flat. For example, some landlords appreciate a monthly email to inform them of any issues that have arisen and a photograph of any maintenance work carried out once we have inspected it. Other landlords are happy for us to take over the running of the property completely and prefer a greater distance from their investment. We will discuss what works best for you and act accordingly.
We do not require you to sign a sole agency agreement, which leaves you free to advertise with several agencies. We do not charge for initial advertising, unless you have specifically requested advertising outwith our normal channels. These normal channels include advertising on our website, on Citylets and Lettingweb and their affliated sites, as well as putting up a board, if appropriate. Nearly all agents in Edinburgh use these routes so if a tenant is looking for a rental flat, they will find yours.
By offering long term, short term and festival lets for all our properties, we have the ability to respond to your changing circumstances. For example, some properties are vacated just prior to the Edinburgh festival. We can advertise for short lets for this period to capitalise on your investment.
We are a small office that has a very hands on approach to work. We are available 24 hours a day in case of emergencies and like know all our tenants and flats so that if there are any problems we can react quickly and resolve the issue. The office is not divided into different departments so a landlord can call up with a question, whether that be related to a maintenance or financial issue, and speak to the same person. We have received a lot of feedback from landlords with larger agencies that they appreciate this approach.
There are currently three members of staff in the office and we have all either been landlords in the past or currently let out properties. As we have each been tenants too we have a very rounded approach to letting. Through years of experience both at a A Flat In Town and with other larger agencies we are familiar with every aspect of the letting process. We understand the different priorties and know that for both ends of the letting process any issue is best resolved quickly.
We take great care in choosing our tenants and have never had a 'first come, first served' approach. It is important to us to match the right tenants to the right flat so that both you and they are happy for the duration of the let.
Finally, we are pleased to say that a lot of our new landlords come to us through recommendation. We like to maintain the highest level of service we can and try to continually improve and keep our clients happy.